F.A.Q.
Find answers to commonly asked questions regarding orders, shipping, payments, returns, and customer support.
Client Registration
How do I create an account?
Getting started is easy. Simply head to the Log In section and enter your mobile number along with your email address. You’ll receive a verification email — click the link to activate your account and start exploring with us.
Is my personal information protected on your website?
Yes, absolutely. We prioritize your privacy and implement advanced security practices to keep all your personal information safe and secure.
Can I update my personal details?
Certainly. You can easily manage and update your personal information anytime by logging into your account and visiting the profile section.
Order Support
How do I make a purchase?
Simply browse through our online collections, choose the styles you like, add them to your cart, and proceed to checkout to complete your order smoothly.
Is Cash on Delivery (COD) provided?
No, we currently do not support Cash on Delivery. Payments can be made securely through our available online payment methods.
Will custom sizing include extra charges?
Yes, extended sizes carry additional costs:
XXL — 10% extra
XXXL — 15% extra
For any queries or assistance, please contact us at +91 8860796969
Is creating an account necessary to place an order?
No, you can place an order without registering an account. However, creating one helps provide a faster and more customized shopping experience.
Need support in selecting your outfit?
Definitely! Our professional stylists are available to help you with personalized suggestions based on your preferences, style, and occasion.
What are the cancellation terms?
Orders are eligible for cancellation within 48 hours of being placed, provided they have not already entered the shipping process. Once the 48-hour period has passed, cancellations cannot be accepted. Kindly note that placed orders cannot be edited — any modifications would require cancelling the order within the permitted timeframe and submitting a new order.
PAYMENT ASSISTANCE
Who should I contact for payment-related assistance?
For any payment concerns or queries, our team is here to help. You can reach us via:
Call: +91 8860796969
Email: info@courtyardbyabhi.com
WhatsApp: +91 8860796969
Which payment methods do you accept?
We currently accept:
Credit Cards
Debit Cards
Net Banking
UPI (for customers in India)
Our trusted payment partners include Razorpay, CC Avenue, and PayPal.
Do you accept international cards?
Yes, international credit cards are accepted for global transactions.
How will I know if my order and payment are confirmed?
Once your order is successfully placed, you will receive a confirmation email with your order details. Payment is processed immediately upon order completion.
How can I remove my saved card information?
You can manage or remove saved payment details in the following ways:
Update or modify your shipping and billing information
During checkout, uncheck the option to save your payment details for future purchases
SHIPPING INFORMATION
Are there any delivery charges?
We provide free shipping on all purchases. Kindly note that all orders must be prepaid through our secure payment system, as Cash on Delivery is not offered.
How do I monitor my shipment?
As soon as your order is dispatched, an email containing your tracking information will be shared with you. You can track your package directly through our delivery partner’s platform.
Can I modify the delivery address after placing my order?
Yes, address changes can be accommodated before the order is processed or shipped. Please get in touch with our Customer Support team promptly to request the update.
Is store pickup available for online purchases?
Certainly. You may collect your order directly from the COURTYARD BY ABHI store. Once your order is placed, please notify our team through WhatsApp or email so we can prepare your in-store pickup accordingly.
What are the estimated dispatch and delivery timelines?
Our ready-to-dispatch collections are generally shipped within 3–5 working days.
For custom and made-to-order designs, delivery timelines may differ based on the craftsmanship and detailing involved. Estimated timelines are mentioned on each product page for your convenience.
Estimated delivery timelines:
Shirts & Co-ord Sets — approximately 12–15 days
Jackets, Kurtas, Gowns & Bandhgalas — approximately 15–20 days
Sherwanis & Heavily Embellished Ensembles — approximately 25–30 days
Which logistics partners handle the deliveries?
We work with trusted courier partners including DHL and DTDC to ensure secure and timely deliveries across domestic and international locations.
Do you deliver internationally?
Yes, our collections are available for worldwide shipping.
RETURNS & EXCHANGE
Return Policy & Guidelines
To explore our complete return and exchange policy, including eligibility, timelines, and detailed guidelines, please click here.
CLIENT SUPPORT
How can I connect with the Customer Support team?
Our Customer Support team is always here to assist you. You may call or WhatsApp us on +91 8860796969 between 11:00 AM and 8:00 PM IST (Monday to Sunday), excluding national holidays.
You can also write to us at info@courtyardbyabhi.com, and a member of our support team will respond to your query within 24 hours.


